Customer service and engagement platform. You're paying ~$6,600/year for a team of 10. What if you owned it?
Reap analyzes Zendesk, extracts every feature, finds competitors, and generates a phased build plan with AI-ready implementation prompts.
Every feature below can be part of your custom build. You decide what matters -- skip the rest.
These are the reasons people start searching for “Zendesk alternative” in the first place.
Per-agent pricing adds up fast — $55/agent/mo on Suite Professional
Constant upselling to add features that should be standard
Ticket routing and automation rules are brittle and hard to debug
SaaS subscriptions compound. A custom build is a one-time investment that pays for itself.
Save ~$13,200 over 3 years
Estimates based on a team of 10. Actual costs vary by scope and complexity.
Reap scrapes the product, extracts features, pricing, and competitive landscape.
Mark what you actually need — must-haves, nice-to-haves, and features to skip.
Get a phased blueprint with AI-ready prompts. Ship phase one in days, not months.
Comparing options? See what it takes to replace these other customer support tools too.
Get a detailed blueprint with AI-ready prompts. Build exactly what your team needs -- nothing more.