Cloud-based helpdesk and customer support ticketing system. You're paying ~$1,800/year for a team of 10. What if you owned it?
Reap analyzes Freshdesk, extracts every feature, finds competitors, and generates a phased build plan with AI-ready implementation prompts.
Every feature below can be part of your custom build. You decide what matters -- skip the rest.
These are the reasons people start searching for “Freshdesk alternative” in the first place.
Free tier is crippled — most useful features start at the Growth plan
UI feels dated compared to modern alternatives
Advanced workflows and customization require the expensive Enterprise tier
SaaS subscriptions compound. A custom build is a one-time investment that pays for itself.
Save ~$3,600 over 3 years
Estimates based on a team of 10. Actual costs vary by scope and complexity.
Reap scrapes the product, extracts features, pricing, and competitive landscape.
Mark what you actually need — must-haves, nice-to-haves, and features to skip.
Get a phased blueprint with AI-ready prompts. Ship phase one in days, not months.
Comparing options? See what it takes to replace these other customer support tools too.
Get a detailed blueprint with AI-ready prompts. Build exactly what your team needs -- nothing more.